While a variety of elements go into creating a successful business, customer service is center-stage.
Excellent customer care is critical to the success of any business. Without positive relationships with our customers no business can survive in today's competitive marketplace. Customer care has changed immensely over the years. Our customers have become less tolerant and more demanding. It is a huge challenge for us to meet these demands.
This course will help you evaluate your own behaviour against the customer service best practice standards to learn and appreciate where you need to make positive changes.
You will have the opportunity to explore and evaluate the relationship you currently have with your customers and learn sustainable practices that consistently delights them. The aim is to create a stable and rewarding experience that makes customers want to return time and time again.
This training course is aimed at anyone who deals with both internal and external customers.
'A customer is anyone who can not do their work unless you do yours'.
This Customer Care Training will equip employees, employers and entrepreneurs with the skills and techniques to provide exceptional professional customer service; which delights customers thereby increasing customer satisfaction loyalty and retention.